Job title:                                               Groups Coordinator

Reports directly to:                        Director fo Sales & Distribution

Overall Job Purpose

The Groups Coordinator plays a key role in supporting the Groups & Events division, ensuring the seamless execution of group bookings, events logistics, and interdepartmental communication. The role provides hands-on operational exposure, contributes to process optimization, and supports the delivery of high‑quality guest experiences in line with Marriott brand standards. This position is ideal for a candidate looking to develop professional-level skills in event coordination, hospitality operations, and client management.

Qualifications & Skills

·         Organizational skills — Strong attention to detail and ability to manage multiple tasks.

·         Communication skills — Clear, professional communication with clients and internal teams.

·         Team collaboration — Positive attitude and willingness to support different departments.

·         Tech proficiency — Basic knowledge of MS Office; familiarity with hotel systems is a plus (Opera)

·         Language skills — Fluent English; additional languages are an advantage.

Principal Accountabilities

• Group Reservations Support — Assist with entering rooming lists, updating bookings, and ensuring accuracy in the PMS.

• Client Communication — Support communication with group organizers, providing timely information and confirmations.

• Document Preparation — Help prepare BEOs, rooming lists, contracts, and internal communication materials.

• Cross‑Department Coordination — Liaise with Front Office, Housekeeping, F&B, and Sales to ensure group requirements are met.

• Operational Assistance — Support on‑site during group arrivals, departures, and event setups when needed.

• Data Management — Maintain accurate records, update databases, and assist with reporting and post‑event follow‑up.

• Brand Standards Compliance — Ensure all tasks align with Marriott service and operational guidelines.

Candidate profile

Education and Experience

·         1 year of experience, preferably in hospitality, events, or customer-facing roles.

Principal Accountabilities

·         Passion for live events, performing arts, or entertainment production.

·         Strong organizational and time-management skills.

·         Ability to work flexible hours, including evenings and weekends.

·         Good communication and teamwork abilities.

·         Ability to stay calm and focused under pressure

Learning Opportunities

• Understanding hotel operations across Sales, Events, Front Office, and F&B.

• Hands‑on experience with group management and event coordination.

• Professional development in communication, organization, and guest‑service excellence.