Sembra che non abbiate ancora accettato i nostri cookie. Fare clic qui per accettare i cookie e visualizzare questo contenuto.
STIAMO COSTRUENDO IL NOSTRO BRAND COME LA “NEXT GENERATION” NEL SETTORE HOSPITALITY
La nostra missione è progettare luoghi dove vivere esperienze di benessere personale, immersi in una cultura aziendale ottimale.
Il nostro scopo è rendere meno pesanti il lavoro e le difficoltà di chi vive in città, affinchè abbiano senso e siano in sintonia con se stessi.
Hotels moderni e luoghi insoliti che immergono gli ospiti in esperienze locali. Una combinazione di spazi pubblici e privati che si flettono tra comunità e riflessione silenziosa. L'ospitalità trascende il tutto e trasmette un senso di sé. Un servizio orientato e che pone l’accento sull’intelligenza emotiva dei nostri ospiti e dei nostri collaboratori.
Tutto questo è l’esperienza del nostro brand, la sua storia e la location. Si concentra sull'Hotel, sul suo design e sulla cura artistica, sulle sue esperienze e i programmi culturali.
JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma; 4 years experience in the food and beverage, culinary, or related professional area.
OR
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
Noi e i nostri partner utilizziamo i cookie per archiviare e accedere alle informazioni sul tuo dispositivo. Questo ci consente di migliorare la tua esperienza utente e mostrare contenuti pertinenti e annunci personalizzati.
Puoi accettare, gestire o rifiutare i cookie. Se desideri apportare modifiche, puoi riaprire questo popup in qualsiasi momento. Per ulteriori informazioni, leggi il nostro <a href=":link" target="_blank">politica dei cookie</a>.
Jobtoolz raccoglie dati anonimi per migliorare l'esperienza dell'utente sui siti Web di Employer Branding. Leggi qui la cookie policy completa di Jobtoolz .
Pour assurer un processus de recrutement et de sélection de qualité nous collectons vos données personnelles à l'aide de Jobtoolz, notre plateforme de candidature en ligne.
La communication de ces données personnelles est donc une condition nécessaire pour compléter le processus de candidature.
En recueillant et en traitant vos données personnelles, nous respectons toujours les réglementations relatives à la protection des données personnelles ainsi que le Règlement Général sur la Protection des Données ("AVG" ou GDPR").
Pour de plus amples informations sur la manière dont nous traitons vos données personnelles, nous vous renvoyons à notre politique de confidentialité.
Vuoi saperne di più sulla privacy policy di Jobtoolz Clicca qui