WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRAND
Our mission is to design experiential places for for individual wellbeing and corporate culture optimization.
Our purpose is to make city brakes and workations less apologetic, more purposeful and tuned to the self.
Modern properties and offbeat places immersing guests within local experiences. A combination of public and private spaces flexing between community and quiet reflection. Hospitality transcending the whole and delivering a sense of self. A service’ geared to and placing emphasis on our guests’ and employees’ emotional intelligence.
It is all about the brand experience, the brand story and the location; It is focused on the hotel, its design and art curation, its experiences and cultural programming.
About Cardo Hotel Brussels and Brand
Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities.
Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.
overall job purpose
Your responsibilities:
Welcome guests warmly and handle check-ins, check-outs, room changes and late check-outs.
Anticipate guest needs, respond to requests and resolve any issues with professionalism and care.
Handle payments, billing, cash and ensure accurate guest accounts.
Perform the Night Audit, including daily reports, financial controls and credit card checks.
Coordinate with Housekeeping and other departments to ensure smooth operations and excellent guest service.
Answer calls and emails and provide information about the hotel, its F&B, Wellness and event facilities.
Monitor the hotel throughout the night and ensure the safety and security of guests, colleagues and property.
Maintain a professional appearance and uphold our service and quality standards.
Communicate important information and follow-up actions to the day team.
About You
Excellent Communication Skills
Ability to Serve Client's Needs
Consistent display of impeccable ethics
Customer service-oriented
Problem solver
Positive approach
Have at least 1 year of relevant work experience in Front Office
Speak fluent English and Dutch and/or French, any other language is considered an asset
Exceptional interpersonal skills
Team player
Good knowledge of all MS Office applications, knowledge of Opera is a plus
Be open minded and flexible in the duties
Eligibility to work in the Belgium
Internationally experienced
Affinity with a more refined lifestyle
CDI + attractive Package